Sizes given are approximate sizes measured at the widest point. The height is measured from the bottom of the grow pot or base to the top of the foliage.
Decorative containers are not included unless specified in the proposal. Decorative containers can be purchased separately. Ask your sales representative for available selections.
Partial foliage samples are available at no charge including standard delivery on most items. Full foliage samples and/or expedited delivery will be billed at regular prices.
Prices are subject to change without notice. Unless stated in the proposal, prices do not include taxes, duties, VAT or any other government related fees that may apply.
Availability is subject to change and substitutions of equal value may be required.
Upon our acceptance of your order, a 50% deposit with a purchase order is required on all orders prior to production, balance subject to credit approval. Customers without credit approval - balance due prior to shipment via certified check, bank money order, wire transfer (cable remit), MasterCard, AMEX or Visa. Customers with approved credit - balance due net 30 days from date of invoice.
All international orders will require, within 5 days of our acceptance of order (a) a fifty percent (50%) deposit sent via bank wire transfer (cable remit) and the balance due via bank wire transfer prior to shipping or (b) an Irrevocable Letter of Credit conforming to language supplied by Plantscape, Inc | Commercial Silk Int'l or (c) if immediate delivery is required, full payment via wire transfer (cable remit), including the freight cost, due prior to shipping.
Credit may be established by completing our standard credit application. Orders will not be processed until payment terms have been established.
Shipping is F.O.B. Eden Prairie, Minnesota unless specified in the proposal. Please note items are shaped to fit cartons and should be reshaped upon receipt. Packing and handling charges will vary by product and order. All products shipped via dedicated truck (generally those products 10' +/- or large orders) will need to be unloaded by the client and will be given a two hour time period for unloading. If more time is required, there may be additional charges. Products shipped via Customer's carrier will not be accepted without written consent and compliance with our shipping instructions. Additional pack charges may apply.
We allow a two week grace period from the scheduled shipment date at no charge. After the two week grace period, shipments will be accessed storage fees.
Claims for damaged goods are the responsibility of the carrier, and must be noted before signing the delivery receipt. Inspect cartons before signing the Bill of Lading.
Returns will not be accepted without written consent and shipping instructions. A minimum 25% restocking fee plus all packing and shipping charges will be assessed on product returned in a saleable condition. All return requests must be made within 10 days of shipment receipt. Custom orders, exterior products and product sized 10' and over are non-returnable.
Cancellations on standard catalog items may have a charge assessed to cover work in progress or completed. All verbal cancellations must be confirmed in writing. Custom order cancellations will not be allowed once work is in progress.
Indoor products will carry a limited one (1) year warranty and exterior products will carry a limited thirty (30) day warranty of craftsmanship and material from date of invoice. During this time, the company will repair or replace, at it's discretion, items found to be defective (excluding installation, removal, freight). Natural wood trunks may change shape over time as they continue to cure and are not considered defective. Products are warranted to our direct customers only and warranty may not be extended to anyone else on our behalf. Plantscape Inc | Commercial Silk Int'l gives no other warranty expressed or implied and will in no way be liable for more than the invoice value at time of purchase.